Welcome to the first in a series of interviews featuring local small business owners in Milton, Ontario and area. For my inaugural post of this kind, I’m proud to share with you the interview I conducted with Susy Pardo, owner of what is fast becoming a tasty Milton institution and a local success story –flourgirls – purveyors of better-than-homemade old-fashioned and yet super chic cupcakes.

Recently I had the pleasure of picking up quite a large batch of the best little cakes I’ve ever had in my life for a friend’s big birthday bash – held, in Toronto at a very stylish location. And let me tell you — the big downtown bakeries ain’t got nothing on flourgirls. The cupcakes were a big hit!
And here’s the interview…
Darryl Flowers: Who are the “flourgirls” and how did you get started?
Susy Pardo: flourgirls consists of myself and my staff which all happen to be “girls”. Iwould have to say that flourgirls was initially born back about 10 years ago while i was living in NYC. I had the opportunity to do a program at the French Culinary Institute and I would have to say that that between that and living in NY which is so rich with all kinds of food and desserts that my love affair for all things sweet really began. After I finished my program I knew I somehow wanted to incorporate food into my future. It was during a conversation with my hubby (Manny) one night that the light bulb went off. He said “Why don’t you focus on dessert as it’s something you absolutely love” – and he was right, if I could skip dinner and head straight for the dessert menu, I probably would.
DF: When did you open up your retail location and how has it changed your business?
SP: The retail location opened up in December of 2007 and it has changed our business immensely. Having a retail store has allowed new and existing clients to come in whenever they have an urge for our cupcakes. It has also allowed people to come in to chat about upcoming events and see our many ideas on display and meet us in person.
DF: I heard that you’re going to be moving in the near future. Where are you moving to, and what prompted the move?
SP: We will be moving to 220 Main St. (between Milton Greenhouse and Halton Hills Jewellery) in early June and I’m very excited! I had been hearing for awhile now from many customers that our location was hard to find as we’re a bit hidden on Mill Street so during a drive home one night I saw the “For Sale Sign” and the rest is history.
DF: How has being based out of Milton, Ontario influenced the way that you run your business?
SP: Milton is a great town to be in, it’s growing but despite that growth Milton is maintaining its quaint downtown area. Our customers both from Milton and outside of Milton have been a great support and I love that I own a business in the community in which I also live. It also allows me to balance flourgirls and family time, too. I used to work in Toronto and the amount of time I spent commuting was starting to get me down so being able to now be 10 minutes away from my business is wonderful.
DF: Who are your customers and where do they normally hail from?
SP: Our customers range from 1 – 100 years of age. Who doesn’t love cupcakes? We have customers from all over, Hamilton, Brampton, Toronto, Georgetown etc. Customers who love our cupcakes have been wonderful about spreading the word to family and friends which for me is the best form of advertising.

Susy Pardo at the flourgirls shop in Milton, Ontario
DF: Some of the articles about flourgirls in the press mention that you do a lot of business in downtown Toronto. How have you maintained a competitive advantage over some of the high profile bakeries in the big smoke? Do you have any advice for other Milton-based businesses that are looking to do the same?
SP: I think because so much of our business is so highly order based, it allows us to really tailor things for many different events. Also, thanks to offering a delivery service, this is a convenience that many people in Toronto love and it allows them to enjoy our cupcakes without necessarily taking a drive out here. The best advise I can give is to not think of yourself as just a Milton business, if you have a great product, look at how to make it accessible to anyone. We have shipped our cookies as far as Vancouver, Boston and New York.
DF: Cupcakes have become very fashionable. Why do you think this is the case? And why cupcakes and not cakes?
SP: I think people love the nostalgia of cupcakes and the ease with which you can eat them – you don’t need a plate or a fork – just peel back that wrapper and enjoy. The cupcake is a mini cake without the fuss but the cupcake no longer has to be boring. Now you have all sort of variations on the traditional cupcake.
DF: What’s next for flourgirls?
SP: Our move is the biggest thing on our radar at the moment – we want to make our new space as fun and inviting as our current space and continue to grow our business.
DF: What’s YOUR favourite cupcake flavour?
SP: I don’t think I could pick just one, I am a cupcakeholic after all. My top favs are: Marisol, Going Bananas, Chocoholic and Red Velvet.

Cupcakes and treats available at flourgirls
DF: Our readers must know… How do they get their hands on flourgirls’ cupcakes? Can they stop by your shop or are your products only available by special order?
SP: We stock our cupcakes daily however to avoid disappointment as there are days we sell out quickly – it’s a great idea to call a day before to reserve. We typically carry at least 8 varieties through the week and can carry as many as 11 on days that are busier (i.e. Saturday).
A big thank you to Susy Pardo for sharing her stories about flourgirls! Be sure to visit their website at www.flourgirls.com or better yet, stop by their shop for a visit!
Have a business in Milton or the GTA? Want to be featured here? Email me at flowers@remaxcentre.ca with some details. I’m proud of the community I live in, and I’m happy to help support my friends and local business owners.
Darryl Flowers is a top real estate broker with Re/Max Real Estate Centre Inc. in Milton, ON. If you have questions about buying or selling in Milton, Halton Hills or anywhere in the GTA, call Darryl at 647-407-5061 or visit www.darrylflowers.com